jili32 Privacy Policy

1. Introduction

jili32 (referred to as "we," "us," or "our") operates the online casino and sports betting platform accessible at jili32.cam (the "Platform"). We are committed to protecting the privacy and personal information of all users (referred to as "you" or "your") who access or use our services.

This Privacy Policy explains how jili32 collects, uses, discloses, stores, and protects your personal data in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection regulations. By registering for or using jili32 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal information as described herein.

If you do not agree with the terms of this Privacy Policy, you must discontinue use of the jili32 platform immediately. For questions or concerns regarding this policy, please contact our Data Protection Officer at [email protected].

2. Information We Collect

2.1 Personal Information Provided by You

When you register for a jili32 account, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full name (as it appears on your government-issued ID), date of birth, gender, and nationality;
• Contact Information: Mobile phone number, email address, and residential address;
• Financial Information: Payment method details (GCash mobile number, Maya account, bank account numbers), transaction history, deposit and withdrawal records;
• Verification Documents: Government-issued identification (Philippine passport, driver's license, UMID, SSS ID, or other valid ID) submitted during the Know Your Customer (KYC) verification process;
• Communication Data: Records of correspondence with jili32 customer support, including live chat transcripts, emails, and support tickets.

All information provided must be accurate, complete, and truthful. You are responsible for updating your personal information if any changes occur. Failure to provide accurate information may result in account suspension or closure.

2.2 Information Collected Automatically

When you access or use the jili32 platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address, or similar);
• Usage Data: IP address, login timestamps, pages viewed, games played, bet history, session duration, navigation paths, and interaction with platform features;
• Location Data: Approximate geographic location derived from your IP address to ensure compliance with jurisdictional restrictions and licensing requirements;
• Cookies and Tracking Technologies: Session cookies, persistent cookies, and analytics tools that track user behavior and preferences to improve platform performance and personalize your experience.

You may manage or disable cookies through your browser settings, but doing so may affect the functionality and performance of the jili32 platform.

2.3 Information from Third Parties

jili32 may receive information about you from third-party sources, including:

• Payment Processors: Transaction data from GCash, Maya, banks, and other payment service providers to verify deposits, process withdrawals, and prevent fraud;
• Identity Verification Providers: Third-party KYC verification services that confirm the authenticity of your identity documents and personal information;
• Game Providers: Gaming software providers (JILI, PG Soft, Pragmatic Play, Evolution Gaming, etc.) may share gameplay data, RTP statistics, and technical logs to ensure fair play and regulatory compliance.

3. How We Use Your Information

jili32 processes your personal information for the following lawful purposes:

3.1 Account Management and Service Delivery

• To create, maintain, and manage your jili32 account;
• To process deposits, withdrawals, and other financial transactions;
• To provide access to casino games, sports betting, and other platform features;
• To verify your identity and comply with KYC and anti-money laundering (AML) obligations;
• To enforce our Terms & Conditions and detect violations, fraud, or prohibited activity.

3.2 Communication and Customer Support

• To respond to your inquiries, support requests, and complaints;
• To send transactional notifications regarding deposits, withdrawals, bonuses, and account activity;
• To provide important updates about changes to our terms, policies, or platform features;
• To communicate promotional offers, bonuses, and marketing campaigns (you may opt out of marketing communications at any time).

3.3 Legal Compliance and Regulatory Obligations

• To comply with Philippine gaming laws, PAGCOR regulations, and other applicable legal requirements;
• To prevent money laundering, terrorist financing, fraud, and other illegal activities;
• To respond to lawful requests from government authorities, law enforcement agencies, or courts of competent jurisdiction;
• To enforce responsible gaming policies and protect vulnerable individuals from gambling-related harm.

3.4 Platform Improvement and Analytics

• To analyze user behavior, gameplay patterns, and platform performance to improve the jili32 experience;
• To conduct research, statistical analysis, and data modeling for business optimization;
• To personalize content, recommend games, and tailor promotional offers based on your preferences and activity;
• To test new features, conduct A/B testing, and measure the effectiveness of marketing campaigns.

3.5 Security and Fraud Prevention

• To monitor and detect fraudulent activity, account takeovers, duplicate accounts, and other security threats;
• To implement security measures such as two-factor authentication (2FA), device fingerprinting, and IP monitoring;
• To investigate and resolve disputes, chargebacks, and unauthorized transactions;
• To maintain the integrity, security, and reliability of the jili32 platform.

4. How We Share Your Information

jili32 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may disclose your data to the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who perform functions on our behalf, including:

• Payment Processors: GCash, Maya, banks, and other financial institutions that process deposits and withdrawals;
• KYC and Verification Providers: Identity verification services that authenticate your documents and personal details;
• Game Providers: JILI, PG Soft, Pragmatic Play, Evolution Gaming, and other licensed game developers who power the casino lobby;
• Customer Support Tools: Live chat platforms, ticketing systems, and communication software used to deliver customer service;
• Analytics and Marketing Platforms: Tools that help us understand user behavior, optimize campaigns, and improve platform performance.

All third-party service providers are contractually obligated to protect your personal information and use it only for the purposes specified by jili32.

4.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, regulators, law enforcement, or courts when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory investigations;
• Prevent or investigate fraud, money laundering, or other criminal activity;
• Protect the rights, property, or safety of jili32, our users, or the public;
• Enforce our Terms & Conditions and other legal agreements.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of jili32's assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change via email or prominent notice on the platform.

5. Data Security and Protection

jili32 implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• 256-bit SSL Encryption: All data transmitted between your device and jili32 servers is encrypted using Secure Socket Layer (SSL) technology;
• Secure Data Storage: Personal information is stored on secure servers with restricted access, firewalls, and intrusion detection systems;
• Access Controls: Only authorized personnel with a legitimate business need are granted access to personal data;
• Two-Factor Authentication (2FA): Optional account security feature that adds an extra layer of protection to your login;
• Regular Security Audits: Periodic assessments and vulnerability testing to identify and address potential security risks.

While we take reasonable steps to protect your information, no method of data transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and must notify us immediately if you suspect unauthorized access to your account.

6. Data Retention

jili32 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your account's active status;
• Closed Accounts: Data is retained for a minimum of five (5) years following account closure to comply with AML regulations, tax laws, and dispute resolution requirements;
• Transaction Records: Financial transaction data is retained for at least seven (7) years as required by Philippine banking and gaming regulations;
• Marketing Data: If you opt out of marketing communications, your contact information will be retained on a suppression list to prevent future marketing but will not be used for other purposes.

After the applicable retention period expires, your personal information will be securely deleted or anonymized in accordance with data protection best practices.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable laws, you have the following righ ts regarding your personal data:

• Right to Access: You may request a copy of the personal information we hold about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal information, subject to legal retention obligations;
• Right to Data Portability: You may request transfer of your data to another service provider in a structured, machine-readable format;
• Right to Object: You may object to processing of your personal information for direct marketing purposes;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days or as required by applicable law. Certain requests may require identity verification to ensure the security of your personal information.

8. Cookies and Tracking Technologies

jili32 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to recognize your browser, remember your preferences, and analyze platform usage.

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, including login authentication, session management, and security features. These cookies cannot be disabled without affecting platform performance;
• Performance Cookies: Collect anonymous usage data to analyze how users interact with the platform, identify popular games, and optimize performance;
• Functional Cookies: Remember your preferences, language settings, and personalized content to enhance your user experience;
• Marketing Cookies: Track your browsing behavior across sessions to deliver targeted promotional offers and measure campaign effectiveness.

8.2 Managing Cookies

You can manage or disable cookies through your browser settings. Most browsers allow you to block third-party cookies, delete existing cookies, or receive alerts before cookies are stored. Please note that disabling certain cookies may limit platform functionality and prevent you from accessing certain features.

To opt out of targeted advertising cookies, you may use browser-based opt-out tools or adjust your cookie preferences in your jili32 account settings.

9. Third-Party Links and Services

The jili32 platform may contain links to third-party websites, services, or applications operated by game providers, payment processors, or other partners. This Privacy Policy applies only to information collected by jili32 and does not govern the privacy practices of third-party sites.

We encourage you to review the privacy policies of any third-party services you access through our platform. jili32 is not responsible for the content, privacy practices, or data security of external websites or services.

10. Children's Privacy

jili32 services are intended exclusively for individuals who are twenty-one (21) years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such data and terminate the associated account.

Parents or guardians who believe that a minor has provided personal information to jili32 should contact us immediately at [email protected] so that we can investigate and take appropriate action.

11. International Data Transfers

jili32 primarily operates within the Philippines and processes personal data on servers located in the Philippines or in jurisdictions with adequate data protection standards. In some cases, your information may be transferred to, stored, or processed in countries outside the Philippines for purposes such as payment processing, game provision, or technical support.

When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your personal information in accordance with Philippine data protection laws. Such safeguards may include standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.

12. Changes to This Privacy Policy

jili32 reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. Any changes will be effective immediately upon publication on this page, and the "Last Updated" date at the top of this policy will be revised accordingly.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of jili32 services following any changes constitutes acceptance of the updated Privacy Policy.

For significant changes that materially affect your privacy rights, we will provide advance notice via email or prominent platform notification before the changes take effect.

13. Contact Information and Data Protection Officer

If you have questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Response Time: We will respond to all privacy-related inquiries within thirty (30) days

If you are not satisfied with our response, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. Contact information for the NPC is available at privacy.gov.ph.

14. Consent and Acknowledgment

By creating a jili32 account and using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. You consent to the collection, processing, use, disclosure, and retention of your personal information as described herein.

You further acknowledge that you are at least twenty-one (21) years of age and legally permitted to participate in online gaming activities under the laws of your jurisdiction. You represent that all information you provide to jili32 is accurate, complete, and truthful.